Yamagata Kaku Hotel & Spa

1) Very polite and efficient staff. From the folks at Front Office to the housekeeper. Front Office would take you up to your room, do simple introductions to the facilities, activities and items provided (or not). The hot water kettle wasn't working though, and I had to go downstairs to inform Front Office as they didn't have a phone in the room. The housekeeper came within a few minutes, checked the kettle, agreed it wasn't working, and promptly got a new one for me. 2) "Hot spring" in the hotel is very clean. Lady in charge comes in and out a lot, and makes sure cameras are not allowed. There is a cold pool, heated pool and hot pool (no indication of whether these are actually hot spring waters with properties), on top on a large sauna. There's facial wash and body lotion too. Good facilities here. Just that the word "Spa" in the hotel's name made me think there were spa massage services, but there wasn't. 3) Free DIY class at 3.30pm on weekdays. Some way to pass time. There's a game room too. And the hotel is relatively quiet and not like a zoo despite its size. Significant proportion of Japanese clientele. 4) Just a 7-8 min walk from Jiaoxi Bus Station, if you're taking a bus from Taipei. Even nearer to train station. Roads are good to drag suitcase on so no worries there. 5) Yukata and slippers provided in room. No more disposable toiletries provided for free in the room from 1 Jan 2025, govt's orders. Internet in room was strong. 6) The bed was super comfortable. Ultra large, with fluffy pillows. I slept so well.

Staff was friendly and very helpful, whether it's the front line staff, restaurant or cleaning or games room or even the security and parking staff. Breakfast was good and comes with nice views. Location is a short walk to the jiaoxi station.

We really liked the service of the hotel staff. The room wasn't too big, but it was just comfortable for 2 nights stay. The private onsen bath was a highlight of the hotel! Very short walk (3mins) to the train station.

We had a lovely stay at the beautiful Yamagata Kaku hotel. The room was spacious, comfortable, and has everything we needed. The private onsen in the room was lovely, and we loved the fact that they provide free mini bar, including some beer and non-alcoholic drinks in the fridge, which is rare as most hotels will ask you to pay. The location is awesome, very close to Jiaoxi Train Station and the main streets, making food hunting and travelling super easy. There are also some car rental shops around, and we were lucky to be able to book a car on the day. I also got to use the public naked onsen facility on 2nd floor the next morning, and I was the only person using it! It was very similar to the one you'll see in Japan. Everything was built close to the Japanese standard, so if you ever miss using the onsen facility but can't make a trip to Japan, this is a nice alternative. Overall, I would recommend this hotel to any couples wanting a romantic trip.

The location is perfect, within walking distance from Jiaoxi bus station. It is clean and spacious with a lovely bathtub. The breakfast was delightful! I loved the noodle soup 米粉湯. There are many cafes around the hotel. It is a great place to relax.