Yamagata Kaku Hotel & Spa

1) Very polite and efficient staff. From the folks at Front Office to the housekeeper. Front Office would take you up to your room, do simple introductions to the facilities, activities and items provided (or not). The hot water kettle wasn't working though, and I had to go downstairs to inform Front Office as they didn't have a phone in the room. The housekeeper came within a few minutes, checked the kettle, agreed it wasn't working, and promptly got a new one for me. 2) "Hot spring" in the hotel is very clean. Lady in charge comes in and out a lot, and makes sure cameras are not allowed. There is a cold pool, heated pool and hot pool (no indication of whether these are actually hot spring waters with properties), on top on a large sauna. There's facial wash and body lotion too. Good facilities here. Just that the word "Spa" in the hotel's name made me think there were spa massage services, but there wasn't. 3) Free DIY class at 3.30pm on weekdays. Some way to pass time. There's a game room too. And the hotel is relatively quiet and not like a zoo despite its size. Significant proportion of Japanese clientele. 4) Just a 7-8 min walk from Jiaoxi Bus Station, if you're taking a bus from Taipei. Even nearer to train station. Roads are good to drag suitcase on so no worries there. 5) Yukata and slippers provided in room. No more disposable toiletries provided for free in the room from 1 Jan 2025, govt's orders. Internet in room was strong. 6) The bed was super comfortable. Ultra large, with fluffy pillows. I slept so well.

Perfect location as it is walking distance to most attractions nearby. The hotel is clean, comfortable, new and thoughtfully designed. As I stayed for one day, I did not have time to check out the facilities (gym, pool etc). The room were spacious with hot tub equipped in every room. I had the corner room and it was very nice. Location is excellent with plenty of food and shops around. Staff were courteous and helpful. Price point is abit on the pricier side for this area, but it is definitely a treat.

Their staff were very friendly, thoughtful & helpful. Always with a bright smile. Service was excellent!!!Thankful and lucky for the free upgrade of room. It was my first visit and I will definitely be back if I visit Yilan again. Room was very clean and spacious. Bed was comfy!! There are free snacks and drinks too. Rooms slipper are SUPER comfy, it is made in good quality. Close to 7-11 and other stores. Few mins of walking distance. Nearby bus stations too!

Love the hotel! So nice, spacious and clean. The room was huge and the bed was comfortable. The bathroom was spacious with tub for hot spring onsen. Excellent location. Close to restaurants, bakeries, shops, drink places, desserts…you name it they have it. There were also many free public hot springs for soaking your feet in. All in all we had a great stay.

Clean, comfortable, baby-friendly hotel. Loved the dry sauna, hot spring facilities, and in-room tub. Room had a large closet area that was perfect for setting up the crib and diaper-changing area.