Yamagata Kaku Hotel & Spa

1) Very polite and efficient staff. From the folks at Front Office to the housekeeper. Front Office would take you up to your room, do simple introductions to the facilities, activities and items provided (or not). The hot water kettle wasn't working though, and I had to go downstairs to inform Front Office as they didn't have a phone in the room. The housekeeper came within a few minutes, checked the kettle, agreed it wasn't working, and promptly got a new one for me. 2) "Hot spring" in the hotel is very clean. Lady in charge comes in and out a lot, and makes sure cameras are not allowed. There is a cold pool, heated pool and hot pool (no indication of whether these are actually hot spring waters with properties), on top on a large sauna. There's facial wash and body lotion too. Good facilities here. Just that the word "Spa" in the hotel's name made me think there were spa massage services, but there wasn't. 3) Free DIY class at 3.30pm on weekdays. Some way to pass time. There's a game room too. And the hotel is relatively quiet and not like a zoo despite its size. Significant proportion of Japanese clientele. 4) Just a 7-8 min walk from Jiaoxi Bus Station, if you're taking a bus from Taipei. Even nearer to train station. Roads are good to drag suitcase on so no worries there. 5) Yukata and slippers provided in room. No more disposable toiletries provided for free in the room from 1 Jan 2025, govt's orders. Internet in room was strong. 6) The bed was super comfortable. Ultra large, with fluffy pillows. I slept so well.

Staff was friendly and very helpful, whether it's the front line staff, restaurant or cleaning or games room or even the security and parking staff. Breakfast was good and comes with nice views. Location is a short walk to the jiaoxi station.

This was honestly the most beautiful hotel I’ve ever stayed in. The service was amazing, and the interior design was calm and elegant. One of the standout features was the Japanese-style Toto toilet – a nice luxury touch. But the absolute highlight was the bathroom: a private hot spring bath in a stone tub, just like a traditional onsen. A truly special experience that made this stay unforgettable!

We really liked the service of the hotel staff. The room wasn't too big, but it was just comfortable for 2 nights stay. The private onsen bath was a highlight of the hotel! Very short walk (3mins) to the train station.

Location is great since very close to JiaoXi Station and easy to travel around. Hot spring water is supplied to room and can enjoy private time in a huge bath tub. Very generous with in room complimentary drinks and snacks. Very details and taking care need of children too.